TankTopper is a trading name of Craggs Energy Ltd. We supply heating oil and tank-related services to domestic and commercial customers across the UK. As a responsible company, we ensure that all activities are conducted in line with UK and EU laws to protect our customers, prospects, staff, and company.
We collect and process personal data to sell and supply fuel and associated services, comply with legal obligations, and improve our operations. This includes your name, address, contact details, transaction history, and any billing arrangements (such as direct debit).
We only store essential data. For example, we don’t store details like your date of birth unless strictly necessary. Our systems are regularly audited to remove outdated or irrelevant records.
HMRC requires us to retain transactional data for 7 years. Prospect data is removed once it’s no longer relevant to our services.
Our systems are protected with firewalls, encryption, access restrictions, and regular security updates. We maintain a full log of all devices accessing sensitive data. Data is never sold or shared outside of operational need.
We use session cookies to improve user experience. You can control cookie preferences in your browser. Your IP address may be logged to help us serve content efficiently and securely.
We process your data under legitimate interest, fulfilment of contract, and where applicable, with your consent.
You can update or amend your data by contacting our customer support team at any time.
You may request account closure and data deletion (subject to legal record-keeping obligations). We always honour unsubscribe requests promptly.
You may request a copy of any personal data we hold about you. We respond within 30 days and do not charge a fee.
For questions about this policy or your data, please contact:
This policy was last updated in accordance with UK GDPR and the Data Protection Act 2018.
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